Last updated: 23 October 2026
Refund policy
Refund and cancellation terms for individually quoted SDK licenses.
Before payment
We agree the SDK scope, supported environments, delivery schedule and cancellation terms in a written quote or order before issuing a payment link. Evaluate suitability before purchase.
How to request a refund
Email ceo@holoceive.com with your order reference and purchasing email, or contact Paddle buyer support at paddle.net. Do not send card numbers. Paddle processes approved refunds to the original payment method; the time to receive funds depends on the payment provider and bank.
Cancellation, non-delivery and defects
Change-of-mind requests and cancellation after delivery are assessed under the terms agreed before payment. If the SDK is not delivered or has a material defect that prevents the agreed functionality, contact us so we can arrange a remedy or assess a refund. No order term limits mandatory legal rights or Paddle’s applicable refund policies and authority.
License and separate services
After a full refund, stop using and distributing the SDK under the refunded license. Bespoke development, content production and physical goods are separately contracted and are not sold through this SDK checkout. Their separate agreements do not reduce rights applicable to an SDK purchase.
Renewal
There is no automatic renewal unless expressly agreed and disclosed before payment. Where recurring billing is agreed, cancellation stops future renewals; a refund of an existing payment is a separate request.
ceo@holoceive.com · Holoceive Inc.